The City of St. Albert is hoping to save a few more trees by having residents and business owners take advantage of a new service.
As of Wednesday, the City is offering electronic billing for utility accounts, providing customers with secure online access to their account information 24-7, including a five-year history of billing and utility transactions and a graph comparison of average consumption over the past 13 months.
“The City of St. Albert is extremely pleased to offer this new online service,” said City manager of financial operations and reporting Ed Kaemingh in a press release. “It gives residents and business owners the opportunity to go paperless, be more environmentally friendly and enjoy the ease and convenience of e-billing.”
Utility customers will receive a private access code with their February and March bills that they can use to register online at www.stalbert.ca/online-services. People who get their bills in March can receive their codes early by calling the City’s utilities department at 780-459-1520 (option 2). The City is hoping for a 20 per cent adoption rate among its 20,000 total utility customers.
The City began looking at e-billing in 2011 when there was a threat of a postal strike, which would have prevented utility bills from being delivered to customers. It will also help the City manage increasing postage costs.
Currently, the City offers several other services online, including program registration, business and dog license renewals, parking and alarm bylaw fine payments, and viewing residential property assessments.
— GLENN COOK, St. Albert Leader
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